Comprehensive protection plans ensuring reliable long-term performance for modular WAN expansion
Peplink EssentialCare and EssentialCare+ for the FlexModule Plus deliver full lifecycle support, firmware access, and hardware protection for this high-performance modular WAN expansion system. EssentialCare+ further enhances operational readiness with priority support and expedited RMA replacement, ensuring the FlexModule Plus remains fully supported and rapidly recoverable in critical enterprise and SD-WAN deployments.
Key Features
- Active hardware warranty: Covers the FlexModule Plus against hardware defects throughout the subscription term.
- Continuous firmware and security updates: Provides ongoing access to performance enhancements, modem/port optimisations, and critical security patches.
- Technical support access: Offers timely assistance from Peplink support engineers for configuration guidance, diagnostics, and troubleshooting.
- Standard RMA service (EssentialCare): Includes repair or replacement processing to ensure stable WAN module operation.
- Priority technical support (EssentialCare+): Delivers accelerated engineer response for urgent or mission-critical issues.
- Expedited RMA replacement (EssentialCare+): Fast-tracks replacement processing and shipping to minimise downtime.
- Modular platform readiness: Ensures optimal performance across FlexModule Plus variants (e.g., 5G, LTE, Ethernet, Fibre).
- Predictable annual maintenance: Consolidates firmware access, warranty, and support into a single, easy-to-plan yearly service plan.
These support plans maintain reliability, reduce downtime, and ensure the FlexModule Plus remains fully operational across demanding enterprise and SD-WAN environments.
