Powertec ships to virtually any address in the world. We will endeavour to ship website orders received on the same day if received before 2pm AEST. If the item is not in stock a warehouse representative will email you and advise a shipping date.
Orders being sent to an address within Australia will be shipped via Startrack Express via an overnight service. Some areas may be outside of the overnight service area and take 2-3 business days. Bulky items may be shipped via road and will take 2-4 days. Extra fees apply for delivery to PO Boxes.
If you need to make special shipping arrangements, please e-mail us [email protected]
International orders are shipped via FedEx, if FedEx do not service a particular country DHL will be used. Alternatively you are welcome to ship on your own freight account. Shipping times vary between countries and usually range between 2-5 days.
You will be notified by email when your order is shipped and a FedEx tracking number will be emailed to you.
Customs Duties and Taxes
Depending on the country and value of the goods shipped your shipment may incurr duties and tax charges. Customers are responsible for duties and taxes incurred when a shipment enters a country. If you have any concerns about duties and taxes please check with your local authority. If a shipment is held by customs for duties or taxes, FedEx or customs will notify you for payment.
Shipping is calculated at checkout and influenced by your location and the shipment weight. For shipping prices please add the items to you cart and then use the shipping estimator.
What Does “Available on Backorder” mean?
This means that the product is not currently in stock. Some of our products have very niche usage and it is not always suitable to hold them in stock – we can usually access products quickly. When a product is ‘Available on Backorder”, you can still order the product which we will immediately order from the supplier. In general the delay on backordered products is 1 to 3 weeks but it can be as little as 2-3 days.
Your order can be shipped with or without backordered products at your instruction and with no extra postage costs incurred. If the delay is expected to be more than 3 weeks, we will contact you to discuss. Please don’t hesitate to email us at [email protected] if you require specific delivery times.