Peplink Primecare and Primecare+

Peplink Primecare and Primecare+ are comprehensive subscription plans designed to streamline the management of your SpeedFusion networks. Tailored for PRM devices, PrimeCare bundles cloud management, extended warranties, SpeedFusion licensing, and FusionHub capabilities into a single, convenient package. PrimeCare ensures that your network is easy to manage, resilient, and equipped with advanced features like Bandwidth Bonding, Smoothing, and Hot Failover, making it an essential tool for maintaining seamless connectivity.

Available for PrimeCare models, the standard subscription plan also offers 8×5 technical support, with an option to upgrade to 24×7 support through PrimeCare+. It allows you to leverage the full power of Peplink’s ecosystem, including zero-touch configuration, advanced remote management, and the flexibility of using your own eSIM. With PrimeCare, you can optimise your network for reliability and performance, ensuring your business stays connected without interruption.

Care Plans Comparison

☑ PriceCare devices, if applicable

Key Features:

• SpeedFusion Capability
• InControl 2 Cloud Management
• Hardware Warranty Support
• 1 Free Virtual WAN on VLAN
• FusionHub Compatibility
• BYO (Bring-Your-Own) eSIM Activation

Integrated Cloud Management with InControl 2

PrimeCare includes access to InControl 2, Peplink’s powerful SD-WAN management cloud. This tool allows you to configure, monitor, and update your network devices with ease. With InControl 2, you can push complex network topologies to multiple devices in minutes, manage VLANs, SSIDs, and outbound policies, and apply energy-saving schedules to your network components. It’s cloud management made simple.

Unmatched SpeedFusion Capabilities

PrimeCare unlocks the full potential of SpeedFusion on selected devices. With capabilities such as Bandwidth Bonding, Hot Failover, and Smoothing, PrimeCare enhances your network’s reliability and performance. These features are crucial for businesses that require uninterrupted connectivity and seamless data transmission across multiple internet connections.

Flexible FusionHub Integration

PrimeCare devices are designed to scale effortlessly with FusionHub, Peplink’s virtual appliance. Unlike traditional licensing models, PrimeCare doesn’t limit the number of FusionHub peers, allowing you to deploy as many PrimeCare devices as needed without incurring additional costs. This flexibility makes it easier to expand your network while maintaining operational efficiency.

Comprehensive Hardware Warranty

Every PrimeCare plan includes a hardware warranty that covers your device against manufacturing defects. For those who require minimal downtime, PrimeCare+ offers an advanced replacement service, ensuring that a new device is shipped out before you return the defective one. This feature is essential for maintaining continuous network availability.

Enhanced Technical Support

With PrimeCare, you gain access to Peplink’s dedicated support team. The standard PrimeCare plan offers 8×5 support, while PrimeCare+ upgrades you to 24/7 support, ensuring that help is available whenever you require it. Whether you’re troubleshooting a device or configuring your network, Peplink’s support team is there to assist you every step of the way.

Innovative Networking Solutions

PrimeCare introduces advanced networking features, such as BYO eSIM activation and virtual WAN on VLAN creation, allowing you to customise and optimise your network setup. Whether you're activating a new eSIM or setting up a virtual WAN, PrimeCare provides the tools and flexibility needed to enhance your network's capabilities, making it a perfect choice for businesses looking to future-proof their infrastructure.

NOTE: When Peplink hardware is purchased, it includes either a 1-year PrimeCare or EssentialCare subscription. By purchasing the 2nd year or greater appropriate PLUS; pack at the time of purchasing the initial hardware, then the 1st year subscription is upgraded to the PLUS level free of charge. Also, if a customer purchased a PLUS pack when they have been using the normal subscriptions, any balance of the normal subscription will be upgraded to the PLUS level free of charge.