Peplink EssentialCare and EssentialCare+ for EPX Chassis with LCD module (EPX-M8)

Comprehensive protection plans ensuring high-availability performance for carrier-grade modular routing

Peplink EssentialCare and EssentialCare+ for the EPX Chassis with LCD Module (EPX-M8) deliver full lifecycle hardware protection, continuous firmware access, and expert technical support. EssentialCare+ further enhances resilience with priority support response and expedited hardware replacement. These plans ensure the EPX-M8 remains fully supported, updated, and rapidly recoverable across mission-critical carrier, enterprise, transportation, and data-centre environments.

Key Features

• Active hardware warranty: Covers the EPX chassis and integrated LCD module against hardware defects throughout the subscription term.
• Continuous firmware & security updates: Ensures access to performance enhancements, platform improvements, and critical security patches.
• Technical support access: Provides direct assistance from Peplink engineers for configuration, diagnostics, and system troubleshooting.
• Standard RMA service (EssentialCare): Includes repair or replacement processing to restore operational stability.
• Priority support response (EssentialCare+): Accelerates engineering engagement for urgent or time-sensitive network issues.
• Expedited RMA replacement (EssentialCare+): Minimises downtime with fast-track hardware replacement and prioritised shipping.
• Modular system readiness: Ensures stable operation for EPX base systems, FlexModules, and the LCD status/control module.
• Predictable annual maintenance: Consolidates warranty, updates, and support into a streamlined yearly plan for easier operational planning.

These plans provide strong lifecycle protection and maximum uptime for EPX-M8 deployments operating in highly demanding network environments.