Comprehensive protection plans ensuring high-availability performance for modular enterprise routing with expanded storage
Peplink EssentialCare and EssentialCare+ for the Balance SDX Pro with 2TB SSD deliver full lifecycle hardware protection, continuous firmware updates, and expert technical support. EssentialCare+ further enhances resilience with priority support and expedited hardware replacement, ensuring your SDX Pro with 2TB onboard SSD remains secure, stable, and rapidly recoverable in demanding SD-WAN, enterprise edge, and data-centre deployments.
Key Features
- Active hardware warranty: Covers the Balance SDX Pro and its integrated 2TB SSD for the full subscription term.
- Continuous firmware and security updates: Provides access to new features, modem/platform optimisations, SSD performance tuning, and essential security patches.
- Technical support assistance: Ensures responsive guidance from Peplink engineers for configuration, diagnostics, and operational troubleshooting.
- Standard RMA service (EssentialCare): Includes repair or replacement processing to restore operational integrity efficiently.
- Priority support response (EssentialCare+): Offers accelerated engineering assistance for urgent or mission-critical issues.
- Expedited RMA replacement (EssentialCare+): Minimises downtime with fast-track replacement hardware and prioritised shipping.
- Enhanced storage reliability: Ensures consistent, stable performance for 2TB onboard storage used for logs, edge workloads, or local retention.
- Predictable annual maintenance: Simplifies lifecycle planning by combining warranty, updates, and support into a single yearly plan.
These plans ensure that the Balance SDX Pro with 2TB SSD remains reliable, resilient, and fully supported across large-scale SD-WAN and enterprise environments.
