Peplink EssentialCare and EssentialCare+ for Balance SDX Pro

Comprehensive protection plans ensuring high-availability performance for advanced modular enterprise routing

Peplink EssentialCare and EssentialCare+ for the Balance SDX Pro deliver full lifecycle hardware protection, firmware access, and expert technical support, with EssentialCare+ adding priority assistance and expedited replacement services. Designed for large-scale SD-WAN, enterprise edge, and data-centre deployments, these plans ensure the Balance SDX Pro remains secure, updated, and rapidly recoverable with minimal downtime.

Key Features

• Active hardware warranty: Covers the Balance SDX Pro against hardware defects throughout the subscription term.
• Continuous firmware and security updates: Ensures access to performance enhancements, new features, and critical security patches.
• Technical support access: Provides responsive assistance from Peplink engineers for configuration, diagnostics, and troubleshooting.
• Standard RMA service (EssentialCare): Includes repair or replacement processing to restore device functionality efficiently.
• Priority support response (EssentialCare+): Accelerates engineer engagement for urgent or mission-critical operational issues.
• Expedited RMA replacement (EssentialCare+): Minimises downtime with fast-track replacement hardware shipping and processing.
• Modular architecture coverage: Ensures consistent performance and support for SDX Pro base units and FlexModule expansions.
• Predictable annual maintenance: Consolidates updates, warranty, and support into a streamlined yearly service plan.

These plans deliver strong lifecycle protection, high availability, and dependable performance for enterprise-grade networks built on the Balance SDX Pro.