Peplink EssentialCare and EssentialCare+ for Balance SDX

Comprehensive protection plans ensuring high-availability performance for modular enterprise routing

Peplink EssentialCare and EssentialCare+ for the Balance SDX provide full lifecycle support, firmware access, and hardware coverage, with EssentialCare+ adding priority assistance and expedited replacement services. Designed for scalable SD-WAN, data-centre, and enterprise networks, these plans ensure the Balance SDX remains secure, updated, and rapidly recoverable with minimal downtime.

Key Features

• Active hardware warranty: Protects the Balance SDX against hardware faults throughout the subscription period.
• Continuous firmware & security updates: Ensures ongoing access to new features, stability improvements, and critical security patches.
• Technical support access: Provides responsive assistance from Peplink engineers for diagnostics, configuration, and troubleshooting.
• Standard RMA service (EssentialCare): Includes repair or replacement processing to restore operation efficiently.
• Priority support response (EssentialCare+): Accelerates engineering engagement for urgent or mission-critical issues.
• Expedited RMA replacement (EssentialCare+): Minimises downtime with fast-track replacement processing and shipping.
• Modular system readiness: Ensures stable, reliable performance for SDX base units and expansion modules.
• Predictable annual maintenance: Combines updates, warranty, and support into a streamlined yearly service plan.

These plans deliver resilient network protection and sustained performance for organisations relying on the Balance SDX in demanding enterprise environments.