Comprehensive service protection ensuring reliable long-term performance for enterprise 5G routing
Peplink EssentialCare and EssentialCare+ for the Balance 310X 5G offer full hardware coverage, continuous firmware access, and expert technical support, with EssentialCare+ adding priority assistance and expedited replacement services. These plans ensure your 5G-capable enterprise router remains secure, up to date, and rapidly recoverable across demanding SD-WAN and branch connectivity environments.
Key Features
- Active hardware warranty: Provides full coverage for hardware failures throughout the subscription period.
- Firmware and security updates: Ensures continuous access to the latest system enhancements, 5G modem improvements, and security patches.
- Technical support access: Offers direct assistance from Peplink engineers for diagnostics, configuration, and issue resolution.
- Standard RMA service (EssentialCare): Includes repair or replacement processing to maintain uninterrupted network performance.
- Priority technical support (EssentialCare+): Provides accelerated engineering response times for critical or time-sensitive issues.
- Expedited RMA replacement (EssentialCare+): Fast-tracks replacement hardware to minimise downtime in high-availability environments.
- Predictable annual maintenance: Combines warranty, updates, and support into a simple yearly plan for streamlined lifecycle management.
These plans deliver essential protection and high-availability readiness to keep the Balance 310X 5G operating reliably in enterprise and SD-WAN deployments.
