Comprehensive protection plans ensuring high-availability performance for large-scale enterprise routing
Peplink EssentialCare and EssentialCare+ for the Balance 2500 provide full lifecycle hardware protection, continuous firmware access, and expert technical support. EssentialCare+ further enhances operational readiness with priority assistance and expedited hardware replacement. These plans ensure the Balance 2500 remains secure, updated, and rapidly recoverable across demanding enterprise, campus, ISP, and data-centre deployments.
Key Features
- Active hardware warranty: Covers the Balance 2500 against hardware defects for the full subscription term.
- Continuous firmware & security updates: Provides ongoing access to new features, performance enhancements, and critical security patches.
- Technical support access: Offers responsive assistance from Peplink engineers for diagnostics, configuration guidance, and troubleshooting.
- Standard RMA service (EssentialCare): Includes repair or replacement processing to restore device functionality efficiently.
- Priority support response (EssentialCare+): Accelerates engineering support for urgent or mission-critical networking issues.
- Expedited RMA replacement (EssentialCare+): Minimises downtime with fast-track replacement hardware and prioritised shipping.
- High-capacity system resilience: Ensures stable operation for large multi-WAN, multi-branch, and SD-WAN deployments.
- Predictable annual maintenance: Combines warranty, updates, and support under a convenient yearly service plan.
These plans deliver strong lifecycle protection, maximum uptime, and long-term stability for enterprise networks powered by the Balance 2500.
