Technical Support
At Powertec, we are committed to providing reliable and responsive technical support for all customers, installers, and reseller partners. Our team delivers comprehensive assistance across all product categories to ensure you receive the highest standard of service.
Tier 1: General troubleshooting, setup assistance, and basic configuration support.
Tier 2: Advanced diagnostics, firmware assistance, and deeper product-specific investigation.
Tier 3: Engineering-level support for complex issues, escalations, and integration challenges.
Contact Support
Hours of Operation: Monday - Friday 8am-5pm GMT+10 (AEST). Excluding Public Holidays
Warranty & Returns
For all product returns please submit a ticket below.
For detailed information on returns, replacements, and warranty eligibility, please read our Warranty & Return Policy.
Warranty Periods by Brand
Below is a summary of current* warranty periods for our key product ranges, along with links to the manufactuers website.
* Some older products may have had shorter warranty terms
Brand | Warranty Period | Manufactuers Website |
|---|---|---|
Nextivity | 2 Years | |
Teltonika | 2 Years | |
Peplink | 1 Year (extended warranties in subscription plans) | |
STARBEAM | 1 Year | |
Poynting | 1 Year | |
Blackhawk | 5 Years | |
Ruijie | 3 Years | |
Reyee | 3 or 5 Years (Hardware) or 1 Year (Power Supplies) | |
WatchAI | TBA | |
Trio | 1 Year | |
Milesight | 2 Years (IoT Sensors) or 3 Years (Routers/IoT Gateways & Controllers) | |
Cudy | 1 Year | |
2J Antennas | 1 Year | |
GME | 1 Year (Antennas) or 2-5 Years (Radios) | |
Mars Antennas | 1 Year | |
Panorama Antennas | 1 Year | |
Cradlepoint | 1 Year (extended warranties in subscription plans) | |
Powertec | 1 Year |