Peplink EssentialCare and EssentialCare+ for MAX HD2 MBX LTEA

Comprehensive protection plans delivering reliable lifecycle support for mobile multi-WAN deployments

Peplink EssentialCare and EssentialCare+ for the MAX HD2 MBX LTEA provide robust warranty coverage, continuous firmware access, and expert technical support, with EssentialCare+ adding priority assistance and expedited RMA services. These plans ensure your high-performance dual-LTEA mobile router remains fully protected, optimised, and ready for demanding enterprise, transportation, and public-safety applications.

Key Features

• Active hardware warranty: Provides full coverage to protect the MAX HD2 MBX LTEA from unexpected hardware failures.
• Firmware and security updates: Ensures ongoing access to the latest system enhancements, modem stability improvements, and security patches.
• Professional technical support: Offers responsive guidance for configuration, diagnostics, and issue resolution.
• Standard RMA service (EssentialCare): Includes repair or replacement processing to keep your deployment running smoothly.
• Priority support response (EssentialCare+): Accelerates engineer engagement for critical or time-sensitive operational issues.
• Expedited RMA replacement (EssentialCare+): Shortens device turnaround time to minimise downtime in mission-critical environments.
• Predictable annual coverage: Combines warranty, updates, and support under a single plan for simplified lifecycle management.

These service plans enhance reliability, reduce operational risk, and maintain optimal performance for complex multi-WAN mobile networks built on the MAX HD2 MBX LTEA.