Comprehensive protection plans ensuring high-availability performance for advanced outdoor cellular deployments
Peplink EssentialCare and EssentialCare+ for the MAX HD1 Dome Pro deliver full lifecycle protection, firmware access, and professional support, with EssentialCare+ adding priority assistance and expedited replacement services. Designed for maritime, transportation, industrial, and remote outdoor installations, these plans ensure your HD1 Dome Pro remains secure, updated, and rapidly recoverable with minimal downtime.
Key Features
- Active hardware warranty: Provides full coverage for the MAX HD1 Dome Pro against hardware faults during the subscription term.
- Continuous firmware & security updates: Ensures access to the latest modem improvements, performance optimisations, and critical security patches.
- Technical support access: Offers responsive assistance from Peplink engineers for configuration guidance, diagnostics, and deployment troubleshooting.
- Standard RMA service (EssentialCare): Covers repair or replacement processing to restore proper device operation efficiently.
- Priority support response (EssentialCare+): Accelerates engineer engagement for urgent or mission-critical issues requiring faster resolution.
- Expedited RMA replacement (EssentialCare+): Minimises downtime with fast-track replacement hardware shipping and processing.
- Optimised outdoor performance: Supports stable, weather-resistant LTE/5G connectivity for harsh and mobile environments.
- Predictable annual maintenance: Consolidates support, warranty, and update access into one streamlined yearly service plan.
These plans deliver reliable lifecycle protection to keep the MAX HD1 Dome Pro performing at peak levels in challenging outdoor and mobile deployments.
