Comprehensive protection plans ensuring reliable long-term performance for streamlined outdoor cellular deployments
Peplink EssentialCare and EssentialCare+ for the MAX HD1 Dome provide hardware protection, firmware access, and professional technical support, with EssentialCare+ adding priority assistance and expedited replacement services. Designed for maritime vessels, vehicles, remote sites, and integrated outdoor installations, these plans ensure your HD1 Dome stays fully updated, protected, and rapidly recoverable with minimal downtime.
Key Features
- Active hardware warranty: Covers the MAX HD1 Dome against hardware defects throughout the subscription term.
- Continuous firmware and security updates: Ensures access to the latest modem improvements, stability enhancements, and critical security patches.
- Technical support access: Offers responsive assistance from Peplink engineers for diagnostics, configuration, and deployment troubleshooting.
- Standard RMA service (EssentialCare): Includes repair or replacement processing to restore device functionality efficiently.
- Priority support response (EssentialCare+): Provides accelerated engineering assistance for time-sensitive or mission-critical issues.
- Expedited RMA replacement (EssentialCare+): Fast-tracks replacement processing to minimise downtime in high-availability environments.
- Operational reliability: Helps maintain consistent LTE/5G performance in outdoor, mobile, and marine applications.
- Predictable annual maintenance: Combines firmware access, warranty coverage, and support into one streamlined service plan.
These plans deliver dependable lifecycle protection to keep the MAX HD1 Dome performing reliably in challenging outdoor and mobile deployments.
