Peplink EssentialCare and EssentialCare+ for MAX BR1 PRO LTEA

Comprehensive protection plans ensuring stable, long-term LTE performance for mobile and enterprise networks

Peplink EssentialCare and EssentialCare+ for the MAX BR1 Pro LTEA deliver hardware protection, firmware access, and professional technical support, with EssentialCare+ adding priority assistance and expedited replacement services. These plans ensure your MAX BR1 Pro LTEA stays fully updated, protected, and rapidly recoverable across transportation, branch, industrial, and mobile deployments.

Key Features

• Active hardware warranty: Covers the MAX BR1 Pro LTEA against hardware defects throughout the subscription.
• Ongoing firmware and security updates: Ensures continuous access to the latest performance improvements, modem optimisations, and essential security patches.
• Technical support access: Provides responsive assistance from Peplink engineers for diagnostics, configuration guidance, and troubleshooting.
• Standard RMA service (EssentialCare): Includes repair or replacement processing to restore hardware operation efficiently.
• Priority support response (EssentialCare+): Offers accelerated engineering engagement for urgent or mission-critical issues.
• Expedited RMA replacement (EssentialCare+): Ensures rapid turnaround for replacement hardware, minimising downtime.
• Predictable yearly maintenance: Combines warranty, updates, and support into a simple and efficient annual service plan.

These plans maintain high-availability readiness, reduce operational risk, and ensure dependable LTEA routing performance for the MAX BR1 Pro LTEA.