The Hospitality industry is undergoing immense change and increasing competition for guests where ‘experiences’ are now the order of the day.  There are many new entrants to the marketplace and they are having to cope with continual change in communications technology.  And in the face of rapid change, hoteliers also face problems with integration of older Hotel PBX systems and new advanced communication technologies to ensure they respond to customer expectations and deliver maximum returns.

Matrix offers a wide range of products especially suited for hospitality industry – from the specific needs of small budget to luxury hotels with 20 to 1500 rooms. Designed after an intensive research of a number of leading hotels, these Matrix products offer features that have been developed especially for the hospitality industry with a singular objective of enhancing efficiency and maximising customer satisfaction.

Hotels the world over have already taken advantage of Matrix hotel telephony solutions to support staff communication and provide high levels of service for their guests.  Guest-focused hotels require specialised communications to automate hotel operations and help staff to respond from anywhere on the hotel premises.

Based on universal slots architecture and state-of-the-art design, Matrix hospitality/hotel PBXs are scalable as per the hotel requirements. Hotels can excel and differentiate themselves with Matrix PBX hospitality solution complemented by hotel wizard, front desk management, ready PMS integration, voice mail system and built-in auto-attendant.

hotel pbx

Increase Staff Productivity and Efficiency

Matrix systems with integrated hotel PBX features help concierge and operator to reduce time spent on administrative activities and devise innovative guest services.

Retain Loyal Guests

Advance hospitality features help hotel staff to deliver personalised services and prompt response to guest requests, all adding to better guest experience. This helps convert new guests into regular visitors and retain loyal guests – a must when competition is so fierce.

Streamlines Hotel Business Process

Matrix Hospitality enables hotel staff to respond communication solution while on-the-move, allocate resources dynamically and integrate specialised property management systems to streamline and automate hotel business processes.


Hotel staff, located anywhere in the hotel premises can respond to the guest requests while on-the-move. They can use Wi-Fi phones and mobile phones as service extensions to increase reachability and fast responsiveness.

PMS Integration

Matrix hospitality solution is open and easy to integrate with any third-party Property Management System (PMS). Adjacent is the list of PMS/HMS which can be readily integrated with Matrix Hotel-Motel IP-PBX.

Micros Opera IDS
RMS eZeeTechnosys – eZee
Protel Winsar Infosoft – WINHMS
Auto Clerk Acumen Software – HOTSOFT
CHaR Powe Brain – POWER HMS
Amadeus RSI

Note: If your PMS is not listed here, please contact us at [email protected].

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