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Failover phone systems: Why every business should have one

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The introduction of Session Initiation Protocol (SIP) in Australia, has created a greater need for failover phone systems. In case of an emergency power failure, SIP (the non-copper communications installed as part of the NBN rollout) has less reliability than the previous copper-based ISDN service.

Matrix Gateways act as a back-up for any business, they ensure phone calls can continue to be sent and received if existing phone lines are down. Additionally, the Matrix failover phone system also allows for broadcasting text messages. This is achieved via innovative call routing technology, which enables a direct link between a telephone system and the cellular mobile network.

To put it simply, Matrix Gateways can give a landline handset the ability to operate as a mobile phone on the 3G/4G network. Failover phone systems are suitable for a multitude of industries including mining, government, schools, universities as well as hospitals and aged care. Below is a great case study of a recent Matrix failover phone system installation.

Case study: Failover phone system for a hospital

Business needs

This Queensland hospital is heavily dependent on reliable connectivity in order to have a clear communication channel to reach doctors, administrators and patients alike. This hospital’s management made the decision to ensure a failover phone system is in place in case of an emergency and to improve workplace health and safety.

The Challenge

  • Implement a direct link between the hospital’s telephone system and the 4G cellular network
  • Provide a solution with the capability to offer 48 simultaneous phone calls
  • Provide both voice and text options for 40 simultaneous users

 Product used

Matrix-GENX-VoIP-3G_4G-Gateway-510x510 Business Benefits

Workplace health and safety has been dramatically improved now that a failover phone system is in place, it has minimised many risks. Continuous voice service is now available to all staff and patients in the hospital and up to 48 simultaneous calls can be made at any time, which was considered sufficient for the almost 1900 active staff members.


The Solution

By installing redundant pairs of Matrix Gateways, the hospital will now have another connection method via banks of SIM cards for the Optus, Telstra and Vodafone networks.

This multicarrier solution means the failover phone system has access to numerous cellular towers to automatically switch over to in the event of a power or landline failure. Both voice and text capabilities have been enabled as part of the redirect.

For more information about Matrix failover phone services, visit   www.powertec.com.au. or www.powertec.co.nz


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