Link Dropping Between Boxes

you have indoor interference

The boxes are connected via a 5GHz radio link. If you have a device that transmits on this band then it could cause interference.

One of the best ways to check is to turn that device off and test if the link still drops.

Devices that could have the potential to cause issues:

  • WiFi Routers and modems
  • Smart TV’s
  • Wi-Fi Access Points
  • Cordless Phones
  • Media Centre Boxes
  • WiFi enables DVD Players
  • Baby Monitors
  • Wireless Doorbells
  • Audio/Video Senders
  • Microwaves
  • Wireless Cameras
  • Little white fluffy dogs

CEL-FI and Wi-Fi Routers living in harmony

The most common cause of interference is from 5GHz WiFi Routers.

Cel-Fi uses up to four channels within the 5GHz band and these can overlap with the channels used by 5GHz WiFi routers.

The good news is that these two devices can live in harmony by using these steps:

1) With the Cel-Fi boxes connected, turn off your WiFi Router and then power back on. Your router should then select vacant 5GHz channels.

2) If over time this does not fix the problem, then your router should have the ability to manually select channels. Try to select channel 149 (5735MHz) and above as Cel-Fi does not use these.

3) Another option is to turn off 5GHz and only use 2.4GHz on the router.

BOXES ARE TOO FAR AWAY from each other

If you have a high number (5 bars) on the coverage unit, then the boxes could be on the edge of their communciation range.

If someone walks between the boxes, a ray of sunshine comes in during the afternoon, or the cat sits on one of the boxes the link could drop.

Move the boxes closer together and aim for one number less on the Coverage Unit than you already have.