Peplink PrimeCare

How do I know whether my router is a PrimeCare device?
If you look at the silver label underneath your device, the SKU of your product will have a -PRM suffix. Soon, PrimeCare status will also be visible on InControl, stay tuned!

What if I just need InControl?
The previous subscription services (InControl Subscription, FusionHub Licenses, Warranty) are still available for non-PrimeCare devices. PrimeCare devices will need to be in PrimeCare in order to use InControl.

Could I apply PrimeCare to existing equipment or vice versa?
No, they are not interchangeable.

Do I need to purchase a SpeedFusion license for a device while it’s on PrimeCare?
No, if a device is on PrimeCare, it automatically has access to all SpeedFusion functionality. As long as the device remains in PrimeCare, SpeedFusion functionality will remain.

Can I connect PrimeCare devices to my existing current FusionHubs?
Yes, you can, PrimeCare devices will not count towards the peer limit of any FusionHub that it is connected to. For example, a FusionHub 20 normally supports up to 20 peers. This is particularly useful for connecting numerous sites that require little bandwidth such as PoS terminals.

What happens when I no longer purchase PrimeCare on a PrimeCare device?
If a PrimeCare device is not subscribed to PrimeCare, it will maintain networking functionality and remain configurable via the on-device Web UI. InControl access, FusionHub licenses, and PrimeCare software features such as SpeedFusion Hot Failover, WAN Smoothing, Bandwidth Bonding, programmable LAN/WAN interface will be disabled. All other functionality will remain unaffected.

Does my PrimeCare device need to be connected to the internet to allow all PrimeCare features to be activated?
Yes, your device must be able to communicate with our licensing servers to keep the PrimeCare features functioning, mainly the SpeedFusion Bonding license. If you require your device to be used in a closed network, please use the traditional pricing model and purchase the perpetual SpeedFusion Bonding licence.